Salesforce announced that it struck a deal to buy ClickSoftware Technologies Ltd., a leading provider of mobile workforce management and service optimization solutions for enterprise and small business. Combining their functionality with Salesforce on a single platform promises an unparalleled force in the future of field service.
Salesforce already offers tools through Service Cloud and Field Service Lightning for dealing with field service. This involves keeping track of employees heading out to perform maintenance for customers. ClickSoftware improves the efficiency and effectiveness of field service organizations and mobile workforces. Its solution modules include scheduling and dispatch, predictive field service, workforce mobility, demand forecasting and resource capacity planning. Bill Patterson, general manager of the Salesforce Service Cloud unit said: “Salesforce Field Service Lightning, built on Service Cloud, harnesses the latest in dispatching, mobile workforce empowerment and IoT technologies to empower companies to connect their entire service workforce on a single, centralized platform. With the combined capabilities of Field Service Lightning and ClickSoftware, Salesforce will be positioned to lead the way to the future of field service,”
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