Field Service Lightning – the key to taking your service system to the Next Level
[On September 1, 2020 Salesforce changed the name of “Field Service Lightning” to “Salesforce Field Service.”] Cloud Next Level has been supporting Field Service Lightning set up and implementation since we began as a Salesforce Partner in...
Are You Ready to Take Your Field Service Team to The Next Level?
[On September 1, 2020 Salesforce changed the name of “Field Service Lightning” to “Salesforce Field Service.”] Salesforce Field Service Lightning If your company has a service division and you are still working from Excel spreadsheets and...
CheckpointID a Case Study in Salesforce Optimization
THE CHALLENGE: A startup, CheckpointID, with no certified Salesforce Administrator on staff, needed help for their “accidental administrator.” CheckpointID had a quick start implementation for its Salesforce system which had limited customization. They knew that their...
Salesforce Summer ’20 Release Highlights
The Salesforce Summer ’20 Release was delayed initially due to the COVID-19 pandemic, but we now have solid dates and information about what this update looks like and how it will affect our Salesforce Instance. Release Dates: Depending on your particular Salesforce...
Salesforce Future Feature Retirement – What you Need to Know
We all know how innovative and forward-looking Salesforce is. With all that innovation and new product development also comes some feature retirement. Out with the old, in with the new and better. If you’re still actively using a feature that’s being retired you need...
How Salesforce’s Work.com Can Help You Restart Your Business
Salesforce is using their stellar technology team together with business and health professionals to bring businesses back in a safe and healthy way that allows for personal safety and economic viability.
Salesforce Data Recovery Service Retirement
At Cloud Next Level we know that the data in your Salesforce incident is probably the most valuable asset your company owns.
Staying Safe And Staying Sane At The Same Time
Things look a little different these days for everyone! Sure, we’re a Salesforce consulting group and we’re here to help you with your development and administrative needs! We’re also a group of people who are happy to be flattening the curve, and getting a little...
How Can We Use The Salesforce Instance That We Have Better?
Salesforce CRM tools are dynamic and quite robust. These tools are designed with both the customer and the end-user in mind. Your business is empowered to track contacts, assist customers, address concerns, find solutions, and provide value. Salesforce makes it...
Cloud Next Level Welcomes Ken Noll
Ken Noll Senior Salesforce Solutions Engineer Ken began his Salesforce certification endeavor in 2011 and has accumulated a total of 6 certifications since. He is currently working towards increasing his certifications along the technical architect path. Prior to...
Hidden Treasures in Pardot: Einstein Next Best Action
Einstein Prediction Builder lets you make predictions about almost any field in Salesforce with just a few clicks. Then, you can use the projections to power workflow, focus your efforts, and work smarter. No models, no algorithms, no code needed. Point. Click. Predict.