HCI Uses Service Cloud to Provide Excellent Customer Service
Human Capital Institute (HCI) was founded on the principle that strategic Human Capital Management is the most powerful lever for performance and growth. Since 2004, HCI’s research-based learning solutions have helped leaders, human resources, and talent management...
Salesforce Spring ’21 Release Highlights
As you’re reading this, you may already have the Spring ’21 release of Salesforce, or you may be on the list for the February 5 or February 12 release. No matter where your instance is in the process, we’d like to highlight just a few of the updates...
Cincinnati Boychoir Significantly Improves Marketing Functionality, Enrollment Management, And Efficiency While Optimizing Tech Stack And Spending As A Result of Partnering With Cloud Next Level
The Cincinnati Boychoir is one of Cincinnati’s oldest and most beloved musical organizations for young people. Several thousand boys have passed through its ranks. From its start in 1965, the ensemble has grown into one of the most respected boychoirs in the...
An Experienced CNL Team Helps CTG Work Through Bottlenecks
Cleaning Technologies Group is a global supplier of the most innovative industrial and precision cleaning technologies available today. CTG serves the medical, semiconductor, electronics, aerospace, automotive, off-road, and many other industrial markets. Problem CTG...
HCI a Case Study in Managed Services
Seeking an outsourced partner to provide ongoing Salesforce administration and optimization, HCI turned to Cloud Next Level for Managed Services.
Salesforce Field Service: A Scenario-Based Look
If you’ve read our last two blog posts you have an idea of why an organization would adopt Salesforce Field Service and perhaps even a broad idea of what the service offers. In this article, we’d like to give you a scenario in which you can see the real benefits of...
Field Service Lightning – the key to taking your service system to the Next Level
[On September 1, 2020 Salesforce changed the name of “Field Service Lightning” to “Salesforce Field Service.”] Cloud Next Level has been supporting Field Service Lightning set up and implementation since we began as a Salesforce Partner in...
Are You Ready to Take Your Field Service Team to The Next Level?
[On September 1, 2020 Salesforce changed the name of “Field Service Lightning” to “Salesforce Field Service.”] Salesforce Field Service Lightning If your company has a service division and you are still working from Excel spreadsheets and...
CheckpointID a Case Study in Salesforce Optimization
THE CHALLENGE: A startup, CheckpointID, with no certified Salesforce Administrator on staff, needed help for their “accidental administrator.” CheckpointID had a quick start implementation for its Salesforce system which had limited customization. They knew that their...
Salesforce Summer ’20 Release Highlights
The Salesforce Summer ’20 Release was delayed initially due to the COVID-19 pandemic, but we now have solid dates and information about what this update looks like and how it will affect our Salesforce Instance. Release Dates: Depending on your particular Salesforce...
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