Director of Customer Success
As Director of Customer Success, Laura’s role is to make sure that projects run smoothly and Cloud Next Level exceeds every customer expectation. Laura balances complex workloads while keeping things light with her bubbly disposition. Laura has been on the customer end of multiple integrations and understands the unique challenges that a company faces once the consultants walk away. Most of her professional life has been spent as an active Salesforce end user as well as in end-user support. She empathizes with business pain points and has real-world experience transforming those challenges into Salesforce functionality.
Those who know Laura describe her as a “Salesforce evangelist” with a passion to learn and the desire to share that knowledge with anyone that will listen. She’s an exuberant, devoted problem-solver, advocate, and ally! Laura has been a Salesforce user since 2007. Her credentials include 2 Salesforce Certifications, co-leader of the Salesforce Cincinnati Women in Tech User Group, leader of Salesforce Saturday in Cincinnati, Dreamforce Volunteer, Midwest Dreamin’ Volunteer, and WITness Success Volunteer.
With a passion for Salesforce since the moment she first laid eyes on it, Laura’s passions resonate with the core values, innovation and ability to solve problems without code. Salesforce gives anyone that wants to learn the ability to succeed within the community.
Laura’s goal is to change the way we think of projects and provide support and training. When Cloud Next Level steps away, she wants the customer to feel they have all the necessary tools they need to succeed.
When she’s not amazing Cloud Next Level customers with her deep knowledge and level-headedness, or encouraging learners in the Trailhead community, you can find Laura playing soccer – after a 20-year break. She also has a minor obsession with all things Jane Austen.